Effective Date: Jan 1st, 2026

SMS Messaging Terms & Compliance

1. Program Description
This messaging program is operated by Optimize U. It sends appointment confirmations, reminders, service updates, and customer support communications to users who have explicitly opted in through web forms, scheduling pages, or other consent-based entry points. Opt-in is collected via a dedicated SMS consent checkbox. Messages are directly related to services under hormone optimization therapy, recovery services, and wellness programs.

2. Opt-In Consent
By providing your phone number and selecting SMS consent, you agree to receive text messages from Optimize U. Consent is not a condition of purchase. All opt-in activity is securely recorded with timestamps for compliance purposes.

3. Cancellation Instructions
You may opt out of SMS communications at any time by replying “STOP” to any message received. After sending “STOP,” you will receive a final confirmation message, and no further messages will be sent unless you opt in again. To rejoin, you must re-submit your consent through our official opt-in process.

4. Support Information
If you need assistance, reply “HELP” to any message or contact us directly at [email protected] or call +1 423-927-1929 during business hours.

5. Message & Data Rates
Message and data rates may apply depending on your mobile carrier plan. Message frequency varies based on your interaction with our services, appointments, and support requests.

6. Carrier Liability
Carriers are not responsible for delayed or undelivered messages.

7. Supported Carriers
Our SMS program is supported by major U.S. carriers including AT&T, Verizon, T-Mobile, Sprint, and most regional providers.

8. Age Requirement
You must be at least 18 years old to use our SMS services.

9. Privacy Policy
Your information is handled according to our Privacy Policy. You can review it here: https://optimizeu-cleveland.com/privacy-policy

All SMS opt-in data and consent information is strictly protected and will never be shared with third parties for marketing or promotional purposes.

General Terms

This website and its services are operated by Optimize U (“we,” “us,” or “our”). By accessing or using our website, you agree to these Terms & Conditions along with our Privacy Policy.

We reserve the right to update or modify these Terms at any time. Continued use of our services after changes means you accept the updated Terms.

Intellectual Property Rights

All content, materials, branding, and resources provided by Optimize U are owned or licensed by us and are protected under applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, or exploit any materials without prior written permission.

Disclaimer

All services are provided on an “as-is” basis. We do not guarantee specific results from the use of our services under hormone optimization therapy, recovery services, and wellness programs.

We are not responsible for third-party websites, tools, or services linked through our platform.

Online Services & Third Parties

We may use third-party providers for payment processing, scheduling, SMS delivery, and operational support. These providers are bound by confidentiality and data protection obligations.

We are not responsible for third-party service performance or policies.

Account & Communication Responsibility

You are responsible for providing accurate contact information and maintaining communication access. If you suspect unauthorized use of your information, contact us immediately at [email protected].

Termination

We reserve the right to suspend or terminate access to our services if misuse, abuse, or violation of these Terms is identified.

Governing Law

These Terms are governed by the applicable laws of the jurisdiction where Optimize U operates. Any disputes shall be resolved under that jurisdiction.